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Support

Did you know that we have a member app that you can download to your phone or tablet? You can chat with us directly via the app.

Support Hours

Monday 9.00 - 17.00

Tuesday 9.00 - 17.00

Wednesday 9.00 - 17.00

Thursday 9.00 - 17.00

Friday 9.00 - 17.00

Saturday Closed

Sunday Closed

  • I need help setting up my premium member account.
    If you've tried to set up your premium account and you need help, contact us and we will do our best to assist you. Please note that we cannot set this up for you, as you need to enter you bank card details. We will never ask you for your bank account details.
  • What happens if I miss a payment?
    If you miss a payment, your account will enter a 14 day grace period. During this time, we will try to take the payment again. If we fail to do so, your subscription will be cancelled. It is important that you contact us if this is likely to happen, as we may be able to help with other options.
  • Can I sign up for a free member account?
    Yes. You can sign up for a free member account via our portal. A free account provides basic access to an account dashboard and to some exclusive content.
  • Can I change my payment date?
    Yes. You can change your payment date by contacting us. Please note that we can only do this with 14 days notice before the next payment is due and your subscription must be up-to-date.
  • Can I suspend my payment?
    Yes, every premium member is able to suspend a payment for one month. During this time, you will lose access to any premium features. This alternative may be more desirable than cancelling altogether. To suspend a payment and your account, you will need to contact us.
  • Can I cancel my subscription payment?
    Yes. You can cancel at any time. Premium subscriptions are taken monthly from your debit or credit card. You can cancel by informing us or by using the self-service option within your member account area. Please note that once your subscription has been cancelled, you will lose your access to any premium features. You can re-subscribe at a later date if you wish.
  • Do I need to be a member to attend an event?
    Anyone can attend our public events. You do not need an account to buy tickets, though this is recommended. Some events are exclusive to Premium Members. This will be stated on the event listing.
  • What loyalty points can I earn?
    For every £1 you spend on an event ticket, you will earn 1 point. For example, if you buy a ticket at £50, you will earn 50 points. Once you have earned enough points to earn a reward, we'll send you an email so you can cash them in.
  • How do I redeem my points?
    Once you've earned enough points to redeem, you will be able to create a coupon code. This can be done in your account area. The code can then be entered on checkout when purchasing your next event ticket.
  • How do I earn loyalty points?
    You earn loyality points when you purchase event tickets. You will need to have an active member account to redeem any points that you earn.
  • What are the community rules?
    You must be polite and respectful to all members. Posts should be related to our community and social aims, support paranormal research and investigation. No spam or promotional posts are allowed without written permission from admin.
  • Can I join the global community?
    Premium members can join the global community. This can be accessed from your member area once you've logged into your account. We also have a community group on Facebook and our team will add you there if you provided your details when you signed up.
  • Can I create a community post?
    Yes. You can create a post if you're a member of the global community.
  • What do I need to bring to an investigation?
    We recommend that you bring suitable clothing and footwear for the environment. Usually, this will be firm shoes/boots and warm clothing. You should also bring a torch, a drink and snack, though refreshments are normally provided on location.
  • Can I bring my own equipment to an investigation?
    Yes. We allow our members and guests to bring equipment. We do not accept any liability for damage or loss. We respectfully ask you to use your equipment during free roams and guest time, and not during structured sessions, as we will have our own equipment in use.
  • Can I pay a deposit?
    Occasionally, we may offer the opportunity to pay a deposit. There are other payment options available, including PayPal credit options. Payment methods are illustrated on the event listing.
  • Can I transfer my event tickets?
    At the moment, we do not offer this feature within our portal. If you wish to sell or transfer your tickets to another person, you will need to arrange this yourself. The person attending must have a copy of the ticket and your name as reference.
  • Can I pay by PayPal?
    Yes. We offer payment options to include all major credit and debit cards as well as PayPal.
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